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Activities Team Leader

  • Job Location

    Grosvenor Hall, Kennington, Ashford, Kent

  • Start date

    ASAP

  • Duration

    Full time

  • Job Benefits

    £22,235 / year, accommodation available

Description

The purpose of this role is to coach/train and develop the Activity Team so that they own the guests journey from start to finish within the Centre Operation - empowering them to deliver consistent world class experiences that will ensure our KPI’s & NPS targets are achieved and that we stand out from our competitors in delivering a unique unbridled Activity experience.

Key Responsibilities

  • Be a leadership role model, Motivate, inspire and enable your team to deliver life-changing experiences and always keep the Guest at the heart of what they do
  • Coach/train and develop the Activity teams to maximise performance in order to deliver a world class guest experience one that enables us to stand out from our competitors.
  • Support the coordination of the workload & rota’s of the Activity teams that ensures delivery of a unique guest experience.
  • Performance manage teams in line with the company performance Management process – using the tools that are available to drive performance and development and therefore aid employee retention and build capability.
  • To work alongside in a ‘hands on’ capacity with the activity teams coaching, advising and demonstrating best practice at all times.

Requirements

Essential Criteria

  • Knowledge of the company & product or a proven track record in the Activity/Learning sector
  • Efficient time management & organisational skills
  • Confident communicator (both verbal and written) with a personable and professional manner and the ability to interact and relate to all levels of employees and build strong working relationships.
  • Experience of coaching, and giving feedback
  • Experience of delivering training and development events.
  • IT Literate – knowledge of word/excel /Microsoft packages

About us

Changing lives through adventure! Join Kingswood

An adventure to remember, a taste of independence, a rush of adrenaline, a breath of fresh air, a sense of achievement and making memories that last a lifetime. That's what

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Copyright ©2006 - 2022. 247 Media Ltd.
Copyright ©2006 - 2022. 247 Media Ltd.